info@thelochnesstour.com
+44 131 285 4646

Terms
& Conditions

Payment terms

All tours must be paid in full prior to departure by either credit/debit card (via the phone/website) or by cash to the crew on the day. Please note, full payment is required to confirm your booking.

terms VALIDITY

These terms and conditions are valid from 1 April 2016

PICK-UP POINT

28 St. Andrew Square, Edinburgh, EH2 1AF

Please contact us and we will do all we can to help.

PRICES

Prices are based on known costs at 1 April 2016 and are subject to change without notice.

SMOKING

Smoking is not permitted on our vehicles but all tours make frequent stops.

FOOD

In the interest of the safety and comfort of all passengers, we ask that you not bring hot food onto the coach.

CHILDREN

We regret our tours are not suitable for children under three years of age. Children under seventeen years of age must be accompanied by an adult.

Cancellations / Refunds
Within 3 days of departure date
No refund
Within 4 – 5 days of departure date
50% refund
Within 6 – 7 days of departure date
75% refund
Over 7 days of departure date
Full refund less £5 administration fee

We reserve the right to cancel trips under extraordinary circumstances outwith our control. In the unlikely event this should occur, we will offer passengers the option of rescheduling their tour to another date of their choice or a full reimbursement of fares.

LOST TICKETS

Please contact us and we will do all we can to help.

LOST PROPERTY

We are not responsible for any items of property left on our vehicles. Please do not ask the crew to take care of your property whilst you are away from the coach. For items of property left on the coach at the end of the day, if found and claimed, will be returned at the passenger’s expense or can be collected from our offices at Unit 2 Bollan Park, Peebles Road. Carnwath ML11 8HU.

INSURANCE

Whilst the company maintains insurance covering all statutory requirements, there is no personal travel insurance included.

ACCIDENT OR LOSS

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees' negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the boat cruises featured and we have no liability for loss or damage caused by the proprietors or operators thereof.

WHAT THE PRICE INCLUDES

This is specifically stated on each page.

PRICES DO NOT INCLUDE

(UNLESS STATED) Gratuities to guide and driver; purchases of personal items; meals; entrance to visitor attractions/boat ride; travel to or from the departure point.

TIMINGS

Your guide will give you clear instructions as to when you should return to the coach after each visit, so please be punctual. Our tours operate within EU Driving Hours Regulations; therefore we are unable to wait for late-returning passengers.

The company does not accept any responsibility for any losses or expenses resulting from delays in returning to Edinburgh by the advertised time. Please be aware of this condition if you intend to travel from Edinburgh the day of your coach tour.

Gratuities

The crew on the tour are there to facilitate your enjoyment and experience whilst on the tour. However, in order to maintain a cost-effective tour, their remuneration is at slightly above the national wage. Should you feel that our crew have done more than can be reasonably expected to make this tour more enjoyable for you, any gratuities will be greatly appreciated at the end of your tour.

GENERAL CONDITIONS

Each tour operates subject to sufficient demand. In the event of 'Places of Interest' being closed, or road conditions en-route prevent the tour as advertised being operated, every endeavour will be made to substitute an alternative, but the we reserve the right to cancel or alter arrangements. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to crew or other passengers, and we shall have no further liability. No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our directors. All matters concerning this booking shall be subject to Scottish Law.

Email Contact

We will send up to 5 emails to passengers after the tour date. You are welcome to unsubscribe from these emails at any time after the tour date.

Free WiFi access on board

We endeavour to provide free WiFi to passengers for use on social media sites and emails so they can keep in contact with family and share their photographs of their day.  There are areas we will be travelling through where WiFi is not accessible and interruptions to WiFi access may occur.