info@thelochnesstour.com
+44 131 285 4646

Frequently
Asked Questions

How can I book a tour?

ONLINE

You can book our tour securely online now via the 'Book Tour' button at the top of this page.

OVER THE PHONE

Our telephone lines are open daily between 07:00 - 21:00. Our friendly reservation team members can take your booking using your debit or credit card information.

Please call 0131 285 4646 if you are calling from within the UK, or +44 131 4646 if you are calling from outside the UK.

Full payment is required to guarantee your seat on the coach. We do allow stand by customers to fill any vacant seats for full cash payment on the morning of the tour if they have not been able to book online or by telephone. This on a strictly first come, first served basis and there is no guarantee that there will be spare seats available.

Once payment is made over the telephone or online, a voucher code will be sent to your email address. Please show this to your tour host when boarding the coach.

Please note that you can only book tickets for our tour with us directly. Our fare is low because we do not pay commission to any third party to book passengers for us.

When should I book my tour?

Bookings can be made and paid for at any time including on the day of a tour. Please be advised that if booking and making payment on the day you wish to tour, you need to be at the departure point at 8:15am.

However our tours are popular so it is advisable to book tickets as soon as your travel plans are finalised to ensure you can book a tour on your desired departure date.

What is and is not included
in the price?

INCLUDED

The tour price of £29 per person includes the services of a professional and accredited tour bus driver as well as a friendly, knowledgeable and experienced tour guide/host.  The luxurious 51 seater coach provides plush reclining seats with generous leg room to ensure a comfortable and pleasant journey.  The three TV screens on board will track the tour route as well as show live external views from the coach and offer informative inspiring presentations of the relevant areas. The on board media centre and free Wi-Fi can be accessed from your own Wi-Fi enabled device and offers a great selection of movies and documentaries for you to enjoy at any time along the tour. We offer complimentary hot drinks and traditional Scottish shortbread on two occasions during the trip (around 9am and 4pm).

EXCLUDED

A selection of hot and cold drinks, crisps and confectionery are available to purchase on board throughout the journey.  We also have a special selection of Scottish themed gift ideas available to purchase on board.  These purchases are strictly cash only.

Activities at destinations such as meals, loch cruises etc are not included in the price of your tour.

Please note that many visitor attractions, shops, restaurants and cafés that we stop by may not accept card payments, so please ensure you have sufficient cash with you on the day.

Tipping or gratuity is not included in the tour price.

Where is the departure point?

The check in and departure point for our Loch Ness Tour is:

28 St Andrews Square
Edinburgh
EH2 1AF
(outside of Rathbones, opposite Harvey Nichols store)
Co-ordinates: 55.954899, -3.192721

Are children allowed on the tour?

Children over 3 years of age are welcome on our tours! All children under the age of 17 must be accompanied by an adult. We have an on board toilet but no nappy changing facilities.
To ensure we provide a great service for younger children, we have a great on board media system for all ages with a special 'kiddies corner' selection of videos and games. Please bring your own WiFi enabled device to access these extras.

Do you require a minimum number of passengers for each tour?

No, we will run the daily tours regardless of booking numbers so you can rest assured that tours will not be cancelled last minute if a minimum booking number is not reached.

What happens if I am running late and do not arrive in time for the tour?

We are unable to wait for late passengers and do not issue refunds for passengers who miss check in so please ensure you arrange your travel plans to get to the departure point with plenty of time to spare.

Check in begins promptly at 08:15am and ends at 08:25am.

If you are using public transport and have travel connections or delays, please ensure you allow sufficient time for these delays.

There are a few coffee shops, restaurants and public benches in and around the area for you to wait until check in commences.

Are your coaches wheelchair accessible?

At present, our Loch Ness Tour coach cannot accommodate wheelchairs. Passengers with mobility issues are welcome to use certain mobility aids on the coach and store foldable wheelchairs in the hold of the coach. Please contact our reservation team to discuss any special requirements you may have.

We also offer private tours with wheelchair accessible vehicles for up to 8 wheelchairs. Please email us to discuss your requirements - info@thelochnesstour.com

Can I buy a tour as a gift for someone else?

Yes! Our tour is an excellent gift for someone wanting to enjoy the beauty of the Scottish Highlands in luxurious comfort. Please specify the gift recipient as the passenger when making payment either online or over the telephone.

Are meals provided on the tour?

To ensure that all passengers' tastes and budgets are catered for, as well as keeping costs to a minimum, we do not offer meals as part of our tour price. We will be making numerous stops throughout the day where local pubs, café's and restaurants offer a variety of choice for delicious meals to sit down and enjoy or take away. Passengers are welcome to bring their own cold packed lunch on board as well.

We will offer a complimentary hot drink and biscuits twice during the journey - around 11am and 4pm and this is included in the price of the ticket.

Activities at destinations such as meals, loch cruises etc are not included in the price of your tour.

We do offer a variety of hot and cold drinks and snacks on board the coach for passengers to purchase at any time throughout the journey on a cash only basis.

Can I be picked up or dropped off somewhere other than the pick up point, such as my hotel?

To ensure that we leave promptly at 08:30am, we are unable to arrange other destinations to collect or drop off passengers for the tour. The check in point is a great central location in the heart of Edinburgh so there are plenty of public transport systems to help you get to the departure site.

What kind of luggage can I bring?

There is overhead luggage rack space available for the bags you may bring containing what you may need for the day (purse, water bottle, jumper, camera etc).

We have a limited amount of space for extra travel luggage in the coach hold so please advise us at the time of booking if larger baggage requires storage.

Any personal belongings brought on or stored on the coach is carried at the passenger's own risk.

What about the weather?

Typical Scottish weather can include four seasons in one day.  We therefore advise that you come prepared with gear suitable for warm or cold conditions such as umbrella’s, jumpers, sunscreen, sunglasses etc.

What languages are available?

Our drivers and tour guide hosts are English speaking.  We can supply translations of our tour content in the following languages:

  • Mandarin;

  • Spanish;

  • Italian;

  • French;

  • German.

Do you accept groups?

Yes, we are delighted to accept any size of group! Please contact our reservations team on +44 131 285 4646 or email info@thelochnesstour.com for details of discounts and to discuss any special arrangements for your party.

What should I bring with me?

  • Camera to capture the beauty of what you will see!

  • Appropriate clothing and comfortable walking shoes.

  • Cash for purchases and activities including meals and loch cruise if you wish.

We offer a selection of snacks and hot and cold drinks on board throughout the journey for you to purchase on a cash only basis.

What happens if I need to cancel my tour?

Please contact us at your earliest opportunity should you require to cancel your tour.

Please note our refund policy for cancellations:

Within 3 days of departure date
No refund
Within 4 – 5 days of departure date
50% refund
Within 6 – 7 days of departure date
75% refund
Over 7 days of departure date
Full refund less £5 administration fee

The company reserves the right to cancel trips under extraordinary circumstances out with our control.  In the unlikely event this should occur, we will offer passengers the option of rescheduling their tour to another date of their choice or a full reimbursement  of fares.

Can I book a window seat?

Our luxurious coach offers two seats on each side of the aisle so all seats have great visibility for the beautiful scenery of Scotland.  Seats are allocated on a first come-first served basis at check-in.

Is there a toilet on the coach?

Yes!  We are one of a few coach tours who offer an on-board toilet for use during journeys.  Public facilities will also be available at most of the stops we make.